TERMS & CONDITIONS
TERMS AND CONDITIONS OF BUSINESS
This website is operated by Knox Clothing Ltd. Terms such as “we”, “us” and “our” refer to Knox Clothing Ltd where they are used in these terms and conditions.
By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.
We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
Your order will only be accepted by us once we inform you.
On completing your purchase you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).
For stock items you can cancel your order at any time before we ship. Once shipped we consider it a return.
If you wish to cancel an order you have placed you must contact us immediately to ascertain whether we have started production of your order. If production have started, no cancellation or refund is possible.
For customised and personalised items you can cancel your order at any time before we start production. After this point, no refund will be possible. We charge a 15% fee for any resources used in the designing and planning stage of your order. The fee will be deducted from your initial deposit, before we return the funds.
RETURNS & REFUNDS
We cannot accept returns or refunds on decorated, custom or personalised items. If we made a mistake then we will replace the item(s).
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.If you wish to return your item, we must receive your request within 30 days of the date you received your item
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
We adhere to EU standard warranty. This covers issues arising from production errors, such as colour inaccuracy or poor stitching. It does not cover issues arising from general use or poor maintenance.
LIABILITY AND INDEMNITY
Knox Clothing Ltd shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.
These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Knox Clothing Ltd whether written or oral.
We may change these terms and conditions at any time.
Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.
Copyright owner Copyrights and other rights to each of the text, graphics, designs, trademarks, logos and other Content on the "Knox.shop" website (the "Website") operated by Knox Clothing Ltd. (the "Company") are owned by the Company, their original copyright holders or other holders of rights.
Limited license for reproduction You may reproduce the Company's copyrighted works solely for non-commercial, personal use. With respect to works that contain the Company's copyright notice, you may reproduce them provided that you agree to include such copyright notice in the reproduced works.